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flow is running multiple times when I call flow from PVA

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Posted on by dinnnu_1212

I am new to PVA. I have created a chatbot where it calls an action Power automate flow. If i try to call the flow it is running multiple times. response time is also close to 100 seconds. In flow I am just using Get items sharepoint card. where whatever the user passes the input from chatbot same will be passed to the get items filter query. Then I am storing the value in string variable and returning it back. I am getting response from flow to the chatbot but flow is running multiple times because of this I am getting multiple response from flow to the chatbot. Need help on this.

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Calling actions from Copilot Studio

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Pstork1 68,707 Most Valuable Professional on at

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Can you provide a screenshot of the flow's trigger and how it is configured? Also a screenshot of the action where you are calling the flow in the bot.

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dinnnu_1212 5 on at

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Thanks for your response @Pstork1 . Here is more details.

As soon as i call the flow from PVA , flow is running continuously. Here is the flow run screenshot.

Here is the PVA screenshot.

Flow Trigger :-

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Pstork1 68,707 Most Valuable Professional on at

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If you check the runs are the input parameters the same for all of them? If they are I suspect something in your bot is looping. But other than that I don't see anything wrong.

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dinnnu_1212 5 on at

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@Pstork1
Yes, I have checked Trigger in every run. In every run It shows same input whatever I pass in PVA during testing.
here is the flow remaining screenshots :

Is there anything wrong in this ?

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Pstork1 68,707 Most Valuable Professional on at

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I don't see anything wrong. But if its always the same title then I would make sure that all that paths in the bot are terminated with an actual Goodbye action. Otherwise I suspect the bot is looping around and calling the flow repeatedly. I've seen bots do that kind of loop when working with a condition in the branch before.

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bikashb 23 on at

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I had same issue and eventually product teams specified that this is not supported. Are you seeing this when you initiate the conversation from the bot? It you intiate the call from the PVA side, basically change PVA to call bot and then make it back to PVA and do something then I think it would work out fine. Even if the initiation is from PVA web test then it worked for me but same issue if pva initiated from teams. Check my post history.

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