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Wait for button press between messages (Continue button)

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Posted on by Jas09

Hi

In PVA I have series of messages that are shown to the customer. I want the customer to press a "Continue" button after each message before they are shown the next message.

Just wondering what's the best way achieve this as I couldn't see any way other that to create a topic with a question containing the "Continue" button and calling this topic between each message

Thanks in advance.

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Topic creation & management

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remidyon Microsoft Employee on at

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Hi @jsrandhawa , the only other option I see would be to have an adaptive card that shows the text after you click a button
Jas09 10 on at

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Hi

Thanks for the alternative. I'll look into that.

Whilst my approach of creating a topic with a question with no text message and only containing the "Continue" button works in PVA itself, when I add the bot to Dynamics 365 Omnichannel chat workstream, the Continue button is not shown and the bot simply stops.

It seems that in Omnichannel, the bot expects to display question text - as if I add any text to the "Continue" topic, the bot works in Omnichannel. Would you know if this is a bug or expected behaviour in Omnichannel?

Thanks
remidyon Microsoft Employee on at

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I am not sure of the implications this design would have. I know sometimes PVA behave differently in Teams so Omnichannel could also have some subtilities.