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Copilot Studio
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Connecting to inbound Twilio SMS and Voice to Power Virtual Agent

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Posted on by RobertWC 2

I have a number setup in Twilo and got it connected to the Microsoft Framework, but how do I now connect it to be answered by the Virtual Agent bot?  After the Framework help, there is not much about the last part of the connection.  Any help would be appreciated and I'll post any solutions here.

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Publish & channel management
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  • micchow Profile Picture
    micchow Microsoft Employee on at

    Hi RobertWC,

     

    Thank you for using PVA!  Have you had a chance to follow the instructions on this link?

    https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-azure-bot-service-channels

     

    You will follow the instructions and modify the sample code to relay the message between Twilio, your Azure Bot Service subscription bot and PVA.  Hope this helps, let us know if this resolves your problem.

     

    Thanks!

     

     

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