This is a lengthy background as I want to make sure that when it finally lands on someone's desk that Microsoft begins to understand that using AI to streamline their processes and save money is actually costing them consumers. Not sure if the Admins will keep the post up but will be publishing on my website anyway. As an extremely small Equine Rescue nonprofit with no paid staff and I am the only IT volunteer, any help that IS NOT telling us to Contact Support would be appreciated!
BACKGROUND
Microsoft Philanthropy is dropping the Azure Grant to $2,000 a year beginning October 1, 2023 and doing away with the the Dynamics 365 Sales Enterprise licenses. They will come in around $23.80 each, per month. We currently run an instance of the Microsoft Nonprofit Cloud with zero data and that runs roughly $2,200 a month without any addons like Entra, Purview, Defender, etc. The reality is that it will be unsustainable as it is an additional $200 a year for Azure and then yet another $285.60 in licensing without any of the recommended addons. Of note is the fact that when we started, we did our own coding because the Partner wanted like $15,000 just to set things up. We were denied any ability to discuss pricing throughout the process. It is almost identical (except we are a nonprofit) to this post.
We submitted a ticket to Microsoft on Monday, Aug 7, 2023, 8:39:44 AM as Support request ID 2308070040004383. It is the second one over the past month and no reply. We attempted to contact the Microsoft Nonprofit GitHub Developers here and no reply. Multiple uses of the Contact Us on virtually every location I could find went unanswered including to the Nonprofit Azure Onboarding Concierge and Success Center. The Microsoft Tech for Social Impact Team was also unresponsive. This, all coming after months of server issues which were finally fixed on Ticket . We were further advised that we could not get pricing estimates for really anything on Case 2307300040000011. We were told to call 1-855-270-0615 and Sales told us they could not talk to us because we were a nonprofit.
For months, Case Number 2210050040005694 which eventually was merged with Case Number 2210080040001133 because the information was "lost" and then re-created as Case Number2210050040005694 languished because of a server side issue. Six (06) months later and over 100+ entries of useless communications including with a dedicated team from Microsoft Tech for Social Impact with a Project Lead and Engineer were to no avail. Billing remained ongoing, though. Finally, on a separate ticket we were advised that it was Microsoft's issue and it had been resolved. For a month, no issues and then yet another upgrade caused a similar issue killing another couple of months. We were appointed a Meet your Microsoft Advisor and Point of Contact whom ghosted us, as well.
DESIRED OUTCOME
How do we get rid of the Microsoft Nonprofit Cloud while still retaining the licensing for products? Currently, we have and obviously, we would like to keep our licenses below and SharePoint and all things Microsoft 365 like Teams, etc.:
Azure AD Premium P1
Dynamics 365 Sales Enterprise Edition
Microsoft 365 Business Basic
Microsoft 365 Business Premium
Microsoft Fabric (Free)
Microsoft Power Automate Free
Nonprofit Portal
Power Pages vTrial for Makers
Obviously, the D365 Sales Enterprise is going away.
We are completely in the cloud and an extremely small, all volunteer nonprofit. So, any suggestions to properly remove all of the Microsoft Nonprofit Cloud, it's billing, etc. would be greatly appreciated! I want to emphasize that in this iteration, there was nothing really wrong with the product. I installed it for our NPO as we opted not to pay the $15,000+ to the Microsoft 'Partner' whom they teamed us up with. I have full access to everything and am the only admin and user.
This is a list of the Resources used (most all installed via the Installer):
Application Insights Smart Detection
csxxxxxe5
DefaultWorkspace-xxxxx-EUS
Failure Anomalies - Main-Application-Insights
Failure Anomalies - npodv-AI-prod
FRER
FRER_Storage
Main-Application-Insights
npodv-AI-prod
npodv-AppServicePlan-prod
npodv-azure2dataverse-prod
npodv-BackgroundServices-prod
npodv-db-prod (npodv-sqlserver-prod/npodv-db-prod)
npodv-pay-prod
npodv-Payment-Service-prod
npodv-RecurringDonationApp-prod
npodv-sqlserver-prod
npodv-vault-prod
npodvstorageprod
