Skip to main content

Notifications

Community site session details

Community site session details

Session Id :
Power Apps - Error Handling
Answered

This app isn't working. Refresh your browser or try again later.

(0) ShareShare
ReportReport
Posted on by 65

Hi everyone,

 

We're having issues with some of our users using Power Apps, comes up with below. 3 out of 10 users are having this issue. Only one app is having the error. Been happening for 2 weeks, thought it would fix itself and by clearing cache. 

 

This app isn't working. Refresh your browser or try again later.
Session ID: a2b474dc-1bf1-4e33-87a0-ea422299829c

 

Any suggestions?

Tried on different phones, web browsers, no luck.

 

Thanks

Categories:
  • AutexSupport Profile Picture
    6 on at
    Re: This app isn't working. Refresh your browser or try again later.

    Also, for one of the users, noticed the connections on make.powerapps.com was empty. Deleted the sharepoint account under ...More --> Connections

    AutexSupport_0-1679339519069.png

     

  • Verified answer
    Jayautex Profile Picture
    65 on at
    Re: This app isn't working. Refresh your browser or try again later.

    Thanks for that, in our case, since transferring data to the new account was a pain. Decided just to compare and match users AD attributes with a working account, seems to have worked still a pain.

  • JBYorks Profile Picture
    7 on at
    Re: This app isn't working. Refresh your browser or try again later.

    Yeah we did, I'm not sure exactly which of these was the exact thing that fixed it but I'll list what I did:

    • Got her to delete her PowerApps connections / sign out of powerapps platform completely
    • In 365 Admin centre under Licenses and Apps, removed her access to PowerApps and her PowerAutomate free license
    • Removed her from the SharePoint site as a member
    • Waited a couple hours
    • Added her back to everything, and license/apps, except this time I added her as a singular user to our PowerApp and as a co-owner.
    • When she went back to the app, the connectors got her to sign in again - she then got in no problem
    • I went back and changed her access to the app to User only, and she's had no problems since
  • Jayautex Profile Picture
    65 on at
    Re: This app isn't working. Refresh your browser or try again later.

    Hiya, did you manage to fix the issue?

    We're on a hybrid environment, I think for our case, the only way to fix is to create a new user on AD and transfer everything to the new account.

  • JBYorks Profile Picture
    7 on at
    Re: This app isn't working. Refresh your browser or try again later.

    We're having this issue with just one user too, tried everything, cache, cookies, refreshing connectors, incognito, checking 3rd party cookie blocker, removing and re-adding permissions, licensing permissions.
    She can get on our other powerapps no problem, but over 2 days this has persisted now. No one else is having an issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Warren Belz – Community Spotlight

We are honored to recognize Warren Belz as our May 2025 Community…

Congratulations to the April Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard > Power Apps - Error Handling

#1
stampcoin Profile Picture

stampcoin 73

#2
DS-11051211-0 Profile Picture

DS-11051211-0 20

#3
MS.Ragavendar Profile Picture

MS.Ragavendar 9

Overall leaderboard

Featured topics