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Unable to open Power Virtual Agent Bot. Denied permissions error

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Posted on by amag

I am unable to open my Bot I had created in PVA within my Teams. I can publish it and it confirms that it is published and will be available after a few minutes. But when I click on 'Open the bot' I immediately get the following message telling me I don't have permissions to install this app:

I checked my permissions and everything seems to be ok from that perspective. I am a Global Administrator and have full administrator rights to Teams. I have checked the permissions policies under 'Teams apps' and granted myself 'Allow all apps' for all three options. PVA is also set as an allowed app. However, I just can't seem to open the bot I have created in Teams and have run out of ideas. What am I doing wrong?

Any help or advice is appreciated.

Thanks

Amag

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micchow Microsoft Employee on at

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Hi Amag, thank you for raising this. Is 'Shared Power Virtual Agents' allowed in your Teams admin center?

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amag 8 on at

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Hi micchow,
Yes, both PVA and Shared PVA are set to allowed in our Team admins center..

Thanks,
Amag

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micchow Microsoft Employee on at

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Thank you @amag. could you file an ICM on this issue and our team will investigate from there. Thank you!

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amag 8 on at

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Sorry micchow, I am new to all this. How do I go about raising an ICM and where exactly do I raise this, please?

Thanks,
Amag

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micchow Microsoft Employee on at

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Hi @amag , please review the doc link below on how to file an issue:
https://docs.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide

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lzandman 28 on at

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We also have this issue. I worked with our Teams administrator, but we couldn't find a way to make this work.

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YosemiteSam 2 on at

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Same issue. PVA and Shared PVA enabled. Logged-in as global admin.

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Rob_2498 6 on at

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Also having the same issue. enabled all Apps on from Admin. I have full admin rights.

What am I missing?

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micchow Microsoft Employee on at

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Hi Rob,

Could you private message me the tenant ID and bot ID that you are having issues with? I can follow-up internally to diagnose the issue.

You can find the bot ID, by downloading the app manifest of the bot and copy the GUID behind the 'packagename' field.

Thanks
Michael

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katte 2 on at

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is there a resolution to this ? we are having the same issue as well, been working to MS team support and no luck

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