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Hi
I am unable to open my Bot I had created in PVA within my Teams. I can publish it and it confirms that it is published and will be available after a few minutes. But when I click on 'Open the bot' I immediately get the following message telling me I don't have permissions to install this app:
I checked my permissions and everything seems to be ok from that perspective. I am a Global Administrator and have full administrator rights to Teams. I have checked the permissions policies under 'Teams apps' and granted myself 'Allow all apps' for all three options. PVA is also set as an allowed app. However, I just can't seem to open the bot I have created in Teams and have run out of ideas. What am I doing wrong?
Any help or advice is appreciated.
Thanks
Amag
Hi Amag, thank you for raising this. Is 'Shared Power Virtual Agents' allowed in your Teams admin center?
Hi micchow,
Yes, both PVA and Shared PVA are set to allowed in our Team admins center..
Thanks,
Thank you @amag. could you file an ICM on this issue and our team will investigate from there. Thank you!
Sorry micchow, I am new to all this. How do I go about raising an ICM and where exactly do I raise this, please?
Hi @amag , please review the doc link below on how to file an issue:
https://docs.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide
We also have this issue. I worked with our Teams administrator, but we couldn't find a way to make this work.
Same issue. PVA and Shared PVA enabled. Logged-in as global admin.
Also having the same issue. enabled all Apps on from Admin. I have full admin rights.
What am I missing?
Hi Rob,
Could you private message me the tenant ID and bot ID that you are having issues with? I can follow-up internally to diagnose the issue.
You can find the bot ID, by downloading the app manifest of the bot and copy the GUID behind the 'packagename' field.
Michael
is there a resolution to this ? we are having the same issue as well, been working to MS team support and no luck
Under review
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