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Chatbot on customer request transfer chat to MS Teams for livechat with Agent in Teams

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Posted on by Swetha Poojary Sala...

We have configured and published PVA Chatbot which is integrated with Dynamic 365 CRM LiveChat.

During Chatbot when customer says they want to connect to Agent we transfer the request to LIVE CHAT in Dynamic 365 Customer service crm.

Now what we want is instead of transfering to LiveChat in CRM , transfer to MS teams group.

Please guide how can we achieve this

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Re: Chatbot on customer request transfer chat to MS Teams for livechat with Agent in Teams

@Swethasalaskar
You can redirect to the user, generate the link with the following format. See below:
If you'd like to chat with an agent, please [CLICK HERE]
("https://teams.microsoft.com/l/chat/0/0?users=Mias@yourdomain.com") This URL open a chat in Teams.

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