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Power Platform Community / Forums / Copilot Studio / Chatbot on customer re...
Copilot Studio
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Chatbot on customer request transfer chat to MS Teams for livechat with Agent in Teams

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Posted on by Swetha Poojary Sala... 2

We have configured and published PVA Chatbot which is integrated with Dynamic 365 CRM LiveChat.

During Chatbot when customer says they want to connect to Agent we transfer the request to LIVE CHAT in Dynamic 365 Customer service crm.

Swethasalaskar_0-1702534566959.png

Now what we want is instead of transfering to LiveChat in CRM , transfer to MS teams group.

Please guide how can we achieve this

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  • nesrivastava Profile Picture
    nesrivastava Microsoft Employee on at

    @Swethasalaskar 

    You can redirect to the user, generate the link with the following format. See below:
    If you'd like to chat with an agent, please [CLICK HERE]
    ("https://teams.microsoft.com/l/chat/0/0?users=Mias@yourdomain.com") This URL open a chat in Teams.


    nesrivastava_0-1704483585392.png

     

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