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Power Platform Community / Forums / Copilot Studio / Bot looks fine but is ...
Copilot Studio
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Bot looks fine but is not pulling data from CRM

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Posted on by XeXE 132

Here is how the bot is supposed to work:
User inputs email, there is a lookup performed in the Dynamics CRM for their account using the email, if found, technical support options are offered that they can select from. But it won't get past step one, I had a similar problem a while ago and it turned out to be a connection issue due to the original creators password being changed. That was resolved, but now I'm having a very similar problem again:
Web capture_22-11-2022_10433_portal.azure.com.jpeg

 

Web capture_22-11-2022_10440_portal.azure.com.jpeg

 

Web capture_22-11-2022_104435_portal.azure.com.jpeg

 

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I have the same question (0)
  • Expiscornovus Profile Picture
    Expiscornovus 33,742 Most Valuable Professional on at

    Hi @zerou,

     

    Just to double check. You mean in some instances the flow is responding with a HTTP 400 which is not expected?

     

    Only thing I would setup differently would be the check for empty in your condition action.

     

    Normally I use the length is equal to 0 method instead of the empty is equal to true approach. But that is just a personal preference 😁

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