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Hi all,
I am sorry if there is already an issue about it but I couldn't find it anywhere..
Is there a way to build events(like the handoff.initiate event) and return them to the user via the direct line channel?
Thanks!
Hi @Anonymous ,
I never tested it yet, but I think that it's possible using Bot Framework (Pro dev) or Bot Framework Composer (low-code/citizen developers).
Pro Developer
- Use Microsoft Bot Framework Skills - Power Virtual Agents | Microsoft Docs
- Transition conversations from bot to human - Bot Service | Microsoft Docs
Low-Code / Citizen Developers
- Use Bot Framework Composer with chatbots - Power Virtual Agents | Microsoft Docs
- Triggers in Bot Framework Composer - Bot Composer | Microsoft Docs
Hi @Anonymous
It's super easy if you are using Microsoft OminiChannel hub. All configurations and no custom coding involved. However, if you would like to do it on a generic or custom one, some custom development is required to create an adaptor.
More info here
https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff
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