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Topic Creation & Management

How to differentiate 2 very similiar phrases

Posted on by 32

Hi community,


I have 2 very similiar products that are differentiated by a character "+".  The name of first product is "Machine" and the other is called "Machine+". Whenever I entered to ask for more information about "Machine", "Machine+" information will be shown sometimes but that is not what I wanted. How and what should I add into the topic phrases to ensure that the correct topic will be shown? 

  • Verified answer
    peterswimm Profile Picture
    peterswimm on at
    Re: How to differentiate 2 very similiar phrases

    I would try using a custom regex list entities, so the format of the phrase you select will branch the conversation accordingly.


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