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Power Automate Approval Flow FlowActionTimedOut on PVA bot

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Posted on by MinL

Hi,

I built an Approval flow that calls from PVA bot. everything works fine in the test bot, but when I published the bot to Teams and chat from Teams to call the flow, after a few minutes I got the message below:

An error has occurred. Error code: FlowActionTimedOut Conversation Id: a:10pkjOho_Uz6U-M-IKsDiwKWzSjo8vL6cV48UUaELf3ii9dXDR1ZxueoyleF4HDsnHAk9tVQ40qPQRzsAvnE3TBdmZY92Uw9r_CtUoRcZ8o_BcV40NSX3LtW381WJ_t6Z Time (UTC): 2023-06-01T21:18:23.350Z

I still get the approval email sent from the Power Automate, so the flow worked. But why I got the FlowActionTimedOut error message? how to fix it?

Thanks,

Min

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Calling actions from Copilot Studio

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Pstork1 69,022 Most Valuable Professional on at

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The problem is that when you call the flow from the bot it is calling it synchronously. So the bot is expecting a response within a certain period of time. That's why it is timing out. I can't guarantee that this will fix it, but you can try turning on the Asynchronous response in the respond to PVA action of the flow. That should send a response right away and not wait for the Approval to complete. The Approval should stay live and will still work, but your bot won't have access to the response.

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MinL 40 on at

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Thanks @Pstork1 for the answer. I made the change you suggested above "turning on the Asynchronous response in the respond to PVA action of the flow", and republished the bot. When I try it I still get the same error.

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Pstork1 69,022 Most Valuable Professional on at

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I wasn't sure if that would fix the issue or not. But it was worth a try. I suspect the only other option is to find a way to virtualize the call. For example, have the flow you call from PVA create a new row in a SharePoint list and have another flow that does the approval based on when an item is created trigger in that list.

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