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On custom website page refresh, the chatbot messages is not getting cleared

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Posted on by Karishma2805998

On custom website page refresh, in the embedded chatbot from copilot studio, chatbot's messages are not getting cleared and holding all the previous chat flow. How to clear it up?

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Publish & channel management

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remidyon Microsoft Employee on at

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Hi @Karishma2805998
Page refresh does not create a new chatbot session, you have to end the session within your custom implementation (default chatbot canvas does not support clearing the session).
See doc: Add a copilot to mobile and web apps - Microsoft Copilot Studio | Microsoft Learn

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amitmitra14 6 on at

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How to show copilot chat bot as a collapsible window on the bottom right corner?

Is there a way to show the chatbot on the bottom right corner and in collapsed mode.

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remidyon Microsoft Employee on at

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Hi @amitmitra14
You will have to write your own custom javascript and use the iframe sample here: Configure a copilot for a live or demo website (contains video) - Microsoft Copilot Studio | Microsoft Learn

You can also check out this documentation page: Add a copilot to mobile and web apps - Microsoft Copilot Studio | Microsoft Learn

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amitmitra14 6 on at

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Thank you for your quick reply.

can you please provide sample custom javascript code snippet for us to start with? We are new to this copilot studio.

another question, we have a similar bot created through omnichannel and it is providing the embedded code with javascript. Why there are difference between omnichannel and copilt?

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remidyon Microsoft Employee on at

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Hello @amitmitra14
If you are new, I recommend you start by reading the documentation: there are plenty of code examples there and on our github repo: microsoft/CopilotStudioSamples (github.com)

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amitmitra14 6 on at

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another question, we have a similar bot created through omnichannel and it is providing the embedded code with javascript. Why there are difference between omnichannel and copilt?

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remidyon Microsoft Employee on at

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@amitmitra14 Omnichannel widget support hand off to live chat where Copilot Studio widget is just for chat.

Copilot studio also provide the integration code sample (in the website channel) - it just does not include the code to minimize / maximize but this is fairly easy to do for any javascript developer during integration.

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