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How to download an email out of CRM?

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Posted on 31 Jul 2022 23:18:59 by Oms

Hey team: is there anyway to download an email out of crm? for example, this is a table that has the timeline component - in there you can see an email. I want to be able to export this email to my pc - any way to do this?

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Oms 41 on 02 Aug 2022 at 09:48:58

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Re: How to download an email out of CRM?

Thanks heaps - thats an option
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v-xiaochen-msft on 02 Aug 2022 at 08:55:33

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Re: How to download an email out of CRM?

Hi @nz1 ,

Maybe you can try to use MDA to call flow to export mail. Then you could try to use 'file system' connector and gateway to download this file on your PC.

Sample:

//This example works for downloading emails you've already sent

Then you could call the flow in the mail form command bar.

Hope it helps you.

Best Regards,

Wearsky
Mira Ghaly 11,409 Super User 2025 Season 1 on 01 Aug 2022 at 09:47:27

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Re: How to download an email out of CRM?

@nz1

It is not possible to save the email directly as .eml but if you want to extract the email contents like body , attachments,sender and receiver you can do so using the GetRowByID and you can save the details in a sharepoint list for example, I know this is not what you are after but this is an alternative to trying to save the email as a whole.
Ram Prakash 5,166 Super User 2025 Season 1 on 01 Aug 2022 at 05:28:50

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Re: How to download an email out of CRM?

Hi @nz1

As per OOB Behavior, it is not possible.

Please mark as Answer if it is helpful and provide Kudos

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