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Power Platform Community / Forums / Copilot Studio / Add Author and BOT res...
Copilot Studio
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Add Author and BOT response if conversation dropped

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Posted on by 108

Hi, 

 

I have some general questions about PVA:-

 

1. How can I share my designed Topics to my colleague? So that they have same author right to edit the content?

2. When user interact with BOT,in the half way he away. Does the BOT response (as per designed topics) after he come back and continue his conversation? How long BOT will dropped the conversation if no response? Anywhere I can check the setting?

 

Thanks for guidance!!

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  • Verified answer
    CU22081450-0 Profile Picture
    Most Valuable Professional on at

    Hi @Leeyong88 ,

     

    1- It's not available yet, but maybe this month will be available.

    https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave1/power-virtual-agents/multiple-users-edit-topics-at-same-time-within-bot

     

    2- The user ends the chat session.
    When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.

    https://docs.microsoft.com/en-us/power-virtual-agents/analytics-billed-sessions#definition-of-a-billed-session

     

    I already submitted an idea to maintain or to recover the chatbot history, you can vote here: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Reconnect-the-conversation-with-user-Power-Virtual-Agents/idi-p/564478

     

     

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