web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Apps / cases are not visible ...
Power Apps
Answered

cases are not visible between users with different owner account in dynamics 365

(0) ShareShare
ReportReport
Posted on by 93

A good morning

My account is on a higher lever then other user

 

I have 4 users : same level (team) en they sea each other cases (same security roles)

When I(I have a ligher level or team) make a case with an account that one of them made : then we all see the case

now I have a new user: same level (team) als the above for users (same security roles)

When I make a case with an account that one of the 4 users made: then they all see the case except the new user

When I make a case with an account the new user made : then the new user sees that case but not the other 4 users

I double checked the security roles and I don't find any anomolies

has anybody have a solution

Kindest regards

Koen Huys

I have the same question (0)
  • Verified answer
    cchannon Profile Picture
    4,702 Moderator on at

    Team membership is a secondary property of security determination. As a general rule (and I know I will probably get a few contradictory replies to this statement - I am just making a simple generality here!), team membership only matters if the team owns the record.

     

    I am guessing your records are all owned by the individuals themselves and not the team. I am also guessing the team does not have a security role. Assuming both of those guesses are correct, I can tell you with 99.9% certainty that your "new user" is in a different business unit from the existing users.

     

    Move that new user to the same business unit as the others and they should be able to see the same things as their peers.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Leaderboard > Power Apps

#1
WarrenBelz Profile Picture

WarrenBelz 509 Most Valuable Professional

#2
Haque Profile Picture

Haque 302

#3
11manish Profile Picture

11manish 265

Last 30 days Overall leaderboard