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Entities in Trigger Phrases

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Posted on by 108

Hey All, I've found a workaround but wanted to see if I'm missing something that's possible in PVA. I believe there is a solution using LUIS but I'm not familiar with it so I wanted to see if anyone else has found creative solutions - especially since I've not used Bot Framework Composer.

Basically, I have a scenario where customers can ask about products and if they include the product name with the trigger phrase. So the workaround that I've found is create trigger phrases that include the entity (in this case products) then PVA skips the first question. The issue is, unlike the example below - we have several products and creating a trigger phrase for each entity means I end up with some topics with 100+ trigger phrases (because customers can ask in a variety of ways).

Has anyone found a different solution other than LUIS? Is there a way to make it work in Bot Framework Composer?

gregmarbais_0-1664368233001.png

 

It does work in the above method but it's a pain to create. Also, in my use case, I don't use the multiple choice - I use the entity (I just don't want to post our products here).

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