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Hi.
I am hoping someone can help me. I built and deployed a chatbot in Teams for my class to use. School started August 25. I have demonstrated the bot several times (not through Test bot, but the regular way) - and I know from talking to my students that they have also used it. I have 475 students, so I know there is traffic to the bot. However, when I click on Analytics, it only shows one session (for September 1) with it looks like one question. I have changed the date range (it only allows me to download reports for one week at a time, but that is okay.) All my session data from August 24 when colleagues were testing it for me is also missing. Essentially, there is no analytics for this bot. When I click on Topic triggering, it shows the same "2" that it has shown since August 24. It also has no topic suggestions from chat transcripts.
What can I do to get analytics for my chat bot?
Thank you in advance.
Wendy (Kent, Ohio, US)
Hello, I'm not aware of analytics issues in PVA for Teams chatbots.
Can I ask that you, or an administrator, open a support request so we can troubleshoot these issues with you?
https://learn.microsoft.com/power-platform/admin/get-help-support
Henry
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