Skip to main content

Notifications

Power Platform Community / Forums / Bot Analytics / Analytics not working
Bot Analytics
Unanswered

Analytics not working

Posted on by 2

Hi.

I am hoping someone can help me. I built and deployed a chatbot in Teams for my class to use. School started August 25. I have demonstrated the bot several times (not through Test bot, but the regular way) - and I know from talking to my students that they have also used it. I have 475 students, so I know there is traffic to the bot. However, when I click on Analytics, it only shows one session (for September 1) with it looks like one question. I have changed the date range (it only allows me to download reports for one week at a time, but that is okay.) All my session data from August 24 when colleagues were testing it for me is also missing. Essentially, there is no analytics for this bot. When I click on Topic triggering, it shows the same "2" that it has shown since August 24. It also has no topic suggestions from chat transcripts.

 

What can I do to get analytics for my chat bot?

 

Thank you in advance.

Wendy (Kent, Ohio, US)

Categories:
  • hersche1 Profile Picture
    hersche1 20 on at
    Re: Analytics not working

    Same issue, analytics isn't working. 

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Analytics not working

    Hello, I'm not aware of analytics issues in PVA for Teams chatbots.

    Can I ask that you, or an administrator, open a support request so we can troubleshoot these issues with you?
    https://learn.microsoft.com/power-platform/admin/get-help-support 

    Henry

  • TerriAki Profile Picture
    TerriAki 6 on at
    Re: Analytics not working

    Can we get a response on this please?

Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…

Leaderboard

#1
renatoromao Profile Picture

renatoromao 6,459

#2
Pstork1 Profile Picture

Pstork1 1,990

#3
Expiscornovus Profile Picture

Expiscornovus 1,700

Featured topics