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the app may not exist, or your organization may have disallowed you from using it

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Posted on by nonka

Hi all, I hope someone can guide me to right direction... I created my first PVA bot and publish to my test team. My understanding is that by publishing to the specific team,,,

Members in that specific team can find a bot by going to [Apps] and search and able to pin it on the left navigation.

My colleague who is a member of this Team which I add the bot cannot find it in Apps. Do I need to do any other action for the member to find the bot in the [Apps] ?

Another thing is that, I want to add easy access to the bot in the channel tab. I understand it is not possible to add the bot in a Teams tab. .. so as a countermeasure,

I created a sharepoint page which is the site connected to the same team,

and create a button in the page, to direct them to the bot.

I got the URL for this button by going to [Publish the bot page] => [Share the bot]=> copy the link to the bot from top of the pop up page.

2021-06-09 13_25_44-New Message - Power Platform Community and 12 more pages - Work - Microsoft Edg.png

Then I tried the button, but I got an error message for the subject. "the app may not exist, or your organization may have disallowed you from using it"

Am I doing something wrong ? I just do not want to pin the bot on the left navigation as I have already so many of them.

Categories:

Building Copilot Studio chatbots in Microsoft Teams

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CU22081450-0 Most Valuable Professional on at

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Hi @nonka ,

My colleague who is a member of this Team which I add the bot cannot find it in Apps. Do I need to do any other action for the member to find the bot in the [Apps] ?

Yes, you need to:

1- Go to the Publish and publish it (PVA studio)

2- Go to the Channels and share with your colleagues (PVA studio)

Then I tried the button, but I got an error message for the subject. "the app may not exist, or your organization may have disallowed you from using it"

Am I doing something wrong ?

Try to do the steps that I sent above. After that, try to open the link again (if it is not working, wait 30 minutes to make sure that everything was published)

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nonka 4 on at

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hello, thank you for your instruction. however I am not sure what is PVA studio....
I published the bot here
and then share the bot
Is this what you mean ?

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arjaycabello 20 on at

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I have created a virtual chatbot last Monday and was able to share and publish it. It was working fine when my colleagues tried to access and use it.

Now, when someone wants to access it under Built for your org, the error comes out

The app may not exist, or your organization may have disallowed you from using it

The channel Security settings are set to my organization already

Tried Teams via browser and client but same error

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IgnacioV 131 on at

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I have the same problem, it started failing about two hours ago. 😥

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gvvvinay 24 on at

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Even i am receiving the same error, not able to resolve. Please help!!

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Mt1983 22 on at

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Yeah, mine's doing the same, i wonder if there's a fault as the last few replies have all been in last 24-48 hours!

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Lisajo 13 on at

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I am having the same experience. I created a new chatbot to test to see if it would work and it does the same thing; same error.

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nazukjain Microsoft Employee on at

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This issue has been resolved by the Microsoft Teams team as of 2:20 pm PST. Please let us know if this is still occurring for you. Apologies for any inconvenience. Thanks!

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arjaycabello 20 on at

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I confirmed that my chat bot is working fine. Thanks for the quick support

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CathBautista 4 on at

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Hi Sir,

I am an intern in a company, thus, my manager and I doesn't have the same organization in the email. Mine is from my university and hers is from the company. Now I have the same problem... my manager can't add the chatbot to her MS Teams.
How do I resolve this Sir? Thank you

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