How to capture user input in a PVA with voice capabilities

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Posted on by SaiKrishnaGudluru

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Hi Team,

I am recently started working on a requirement to create a PVA with voice capabilities. As part of it, I am able to redirect calls to PVA. Now, I am trying to provide an option to user to press "9" in their dial pad, in case if they want to talk to an agent at any given point of time. I am struggling to get user input in this regard, please help me how can this be achieved?

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HenryJammes on at

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Re: How to capture user input in a PVA with voice capabilities

DTMF isn't available natively yet in the unified authoring canvas of PVA.

With 3rd-parties like AudioCodes VoiceAI Connect this may be possible, although I haven't tested.

Henry