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Power Platform Community / Forums / Copilot Studio / Retrieve the knowledge...
Copilot Studio
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Retrieve the knowledge articles

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Posted on by Community Power Pla... Microsoft Employee

hi

I would like to retrieve the content of our Knowledge Base articles created in Service Now. In Power Automate, I don't see the possibility .

 

Could you please let me know if I am wrong?

 

Thank you

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Bot extensibility
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    peterswimm Profile Picture
    peterswimm Microsoft Employee on at

    Are you able to use the servicenow connector for this? https://learn.microsoft.com/en-us/connectors/service-now/

     

    If that doesn't support KB, you can also build a custom connector and use that in the fallback of a pva bot to answer any questions the bot does not know.

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