Power Platform Community Forum Thread Details

I have an app where offline use is enabled. When users open the app, it pulls in Dataverse tables, which can then be used offline, and synced automatically when online.

This works perfectly on almost all devices for all users, except for a single user. He gets an error when the app opens "Error getting the app ready for offline use." If he logs out of his own account and into another user's account on the same device, the error goes away. If he logs into another device, he gets the error, so it appears to be with the user's account.

He has the same licensing and permissions as all other users.

Any ideas on what may be causing this?

Categories:

Building Power Apps

It sounds like the issue is specific to the user's account rather than the app, device, or permissions. Here are some potential causes and troubleshooting steps to resolve it:

🔍 Possible Causes & Fixes

1. Corrupt Cached Data for the User

The user's cached data may be corrupt, preventing the app from setting up offline mode properly.

✅ Try This:

Ask the user to clear the cache in their browser or Power Apps mobile app:
- In Power Apps mobile app:
  - Open the app → Tap on Profile (top-right corner) → Select Sign out and Clear cache.
- In browser:
  - Open Power Apps → Press Ctrl + Shift + R (force refresh) or clear site data from browser settings.
Have the user sign back in and try again.

2. User’s Dataverse Offline Mode Setup is Corrupt

Sometimes, Dataverse offline mode data doesn't sync properly for a specific user.

✅ Try This:

Ask the user to disable offline mode and re-enable it.
- Go to Power Apps → Click on Settings → Find the offline sync setting.
- Disable it, restart the app, then re-enable it.

3. Check User's Security Roles & Table Permissions

Even if the user has the same licensing and permissions as others, check if they are missing specific table permissions required for offline sync.

✅ Try This:

Go to Power Platform Admin Center → Dataverse → Security Roles.
Check that the user has CRUD (Create, Read, Update, Delete) permissions on the required tables.
If the app uses custom security roles, compare them with a working user's roles.
Ensure the user has "Enable Mobile Offline" permissions.

4. User’s App Instance is Corrupt

Sometimes, a corrupt local instance of the app can cause errors for one user.

✅ Try This:

Ask the user to completely remove the app:
- If using Power Apps Mobile, uninstall and reinstall the app.
- If using a browser, reset the app instance from Power Apps Settings.
Try opening a different offline-enabled app to check if the issue is app-specific.

5. Licensing Issue

Even though the user has the same license, it might be misconfigured.

✅ Try This:

Have the user log into Power Apps Web (make.powerapps.com).
Go to Settings → About and check if the license is valid.
If the license looks fine, remove and reassign the license in Microsoft 365 Admin Center.

🛠 Final Debugging Steps

Ask another admin to log in as that user and test from a different device.
If nothing works, open a support ticket with Microsoft. They can check logs for that user.