web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Copilot Studio - General
Suggested answer

Greetings not updated

(1) ShareShare
ReportReport
Posted on by 10
 

I've updated the greeting message and Copilot name . For some users, the new Copilot name is reflected in the greetings, but the other updates to the greeting message are not showing.

 

Can someone help ? 

Note: It's been two days since the update was made. We also tried using 'Start over,' but it didn't work. We attempted in incognito mode and after clearing the cache, but with no success.

Categories:
I have the same question (0)
  • Suggested answer
    Vinoth Selvam Profile Picture
    1,565 Super User 2025 Season 2 on at
    Greetings not updated
     
    I have faced a similar issue where we deployed the Copilot in teams channel. We removed the Copilot from the Teams (for the users having issue) and then Re-added back again and then issue resolved.
     
    If you say that it is already working for few users, then the Changes are done properly. 
     
    Since you already did basic troubleshooting, please Contact Microsoft support and raise a Support Incident.
     
    Thanks.
  • Suggested answer
    CU22101327-0 Profile Picture
    10 on at
    Greetings not updated

    The issue has been resolved.

    In my Copilot setup, the primary language is English, and the new greeting was updated in this primary language. However, for users with their browsers set to a secondary language, the greeting text did not update.

    This appears to be linked to language settings in Copilot. When I switched the test language in Copilot to the secondary language, the old text still appeared.

    To fix this, I downloaded the secondary language localization file for Copilot, updated the new greeting text in the file, re-uploaded it, and published the changes.

    The update is now complete! 😊

     

    Links about multilingual copilots:


    https://learn.microsoft.com/en-us/microsoft-copilot-studio/multilingual

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Chiara Carbone – Community Spotlight

We are honored to recognize Chiara Carbone as our Community Spotlight for November…

Leaderboard > Copilot Studio

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 434 Super User 2025 Season 2

#2
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 289 Super User 2025 Season 2

#3
CU15090955-0 Profile Picture

CU15090955-0 46

Last 30 days Overall leaderboard