Zendesk Support - Copilot Studio

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Posted on 27 Mar 2024 20:42:09 by JDAnderson

How do we connect a Zendesk support site to Copilot Studio? It's a public site. https://actifi.zendesk.com/hc/en-us

It worked and I was able to ask a question and copilot returned an answer based on URL above - then quit working.

Is it because it is NOT indexed or found by Bing Search?

There must be a trick to connect these dots. All our support content is in Zendesk site - linking pdf or Word documents with content works. What is the nuance of URL - no more than two levels?

Thanks for assistance

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JDAnderson 4 on 29 Mar 2024 at 16:46:13

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Re: Zendesk Support - Copilot Studio

Thanks for assist.
Verified answer

remidyon on 29 Mar 2024 at 12:41:50

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Re: Zendesk Support - Copilot Studio

Hello,

I have no problem using this public Zendesk website as a source of data for Generative Answers. Are you sure you configured your Copilot correctly?

I checked your site and it is indexed correctly by Bing: