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Copilot Studio - General
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Zendesk Support - Copilot Studio

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Posted on 27 Mar 2024 20:42:09 by 4

How do we connect a Zendesk support site to Copilot Studio?  It's a public site.  https://actifi.zendesk.com/hc/en-us

 

It worked and I was able to ask a question and copilot returned an answer based on URL above - then quit working.

 

Is it because it is NOT indexed or found by Bing Search?

 

There must be a trick to connect these dots.  All our support content is in Zendesk site - linking pdf or Word documents with content works.  What is the nuance of URL - no more than two levels?

 

Thanks for assistance

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  • JDAnderson Profile Picture
    4 on 29 Mar 2024 at 16:46:13
    Re: Zendesk Support - Copilot Studio

    Thanks for assist.

  • Verified answer
    remidyon Profile Picture
    on 29 Mar 2024 at 12:41:50
    Re: Zendesk Support - Copilot Studio

    Hello,

     

    I have no problem using this public Zendesk website as a source of data for Generative Answers. Are you sure you configured your Copilot correctly?

     

    remidyon_0-1711716065796.png

     

    I checked your site and it is indexed correctly by Bing:

    remidyon_1-1711716104136.png

     

     

     

     

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