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Power Platform Community / Forums / Copilot Studio / Chatbot not loading af...
Copilot Studio
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Chatbot not loading after adding to Canvas App

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Posted on by 53

I created a Chatbot (without adding/changing topic) and included it in my Canvas app. It always show 'Unable to connect'.

 

Vetri_V_0-1709705233557.png

 

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  • Robu1 Profile Picture
    1,459 Super User 2025 Season 2 on at

    Hi @Vetri_V,

     

    Here are a few fixes your Chatbot issue:

     

    -Ensure that your Chat bot has been published- This helps with Bot activation, End point availability and Power Apps Integration.

    -Double-check the connection settings between your Chatbot and the Canvas app to ensure they are properly configured.
    -Verify that the code for the Chatbot integration in the Canvas app is correct and up-to-date.
    -Check if there are any error messages or logs that can provide more information about the connection issue.
    -If possible, test the Chatbot in a different environment or platform to see if the issue persists.

     

    If this post helps, then Click on the Thumbs Up below and Accept it as the solution to help others find it.

     

    Thanks,

     

    Robu1.

  • Verified answer
    Vetri_V Profile Picture
    53 on at

    Thank you for the reply @Robu1 

    Unfortunately this Chatbot feature is available only to United States environments (for now). I hope MS will roll it out soon to other regions.

  • Suggested answer
    SC-02010623-0 Profile Picture
    4 on at
    My region is Middle East & for me sometimes its showing "Unable to connect".
    however, I'm not able to access in PowerApps mobile version.

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