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Generative Answers not working for a specific site, but works for others

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Posted on by JohannesD Microsoft Employee

Hi, I am trying to get the Chatbot to produce generative answers based on our knowledge articles for Microsoft Start partners: https://helpcenter.microsoftstart.com/kb .

However, the bot doesn't seem to be able to read that content. When I try other help sites such as learn.microsoft.com, it works (not sure how accurately, but at least it generates answers based on the content):

I figured this might be something to do with the robots.txt on that site, but it doesn't seem to block the bot from the knowledge articles:

Any ideas what might be causing this or what else I can try?

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HenryJammes on at

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Indeed, this looks like an indexing issue.
We use Bing to do the web search.

I can see that for example, the below query doesn't return anything: https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fhelpcenter.microsoftstart.com%2Fkb+%22How+Microsoft+Start+Ranks+Content%22

Even though there is a direct match here: https://helpcenter.microsoftstart.com/kb/articles/77-content-ranking

So, this indeed looks like an SEO issue that I would recommend raising to the website admins.

Henry

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JohannesD Microsoft Employee on at

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Thanks for the guidance, Henry, I'm following up with the related team to confirm whether there is anything else they can do to enable indexing. They just made a change to the robots.txt yesterday to enable indexing, so wondering whether it just takes some time for the Bing crawler to re-crawl that site with the new robots.txt in place.

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