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Power Platform Community / Forums / Copilot Studio / Generative Answers not...
Copilot Studio
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Generative Answers not working for a specific site, but works for others

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Posted on by Microsoft Employee

Hi, I am trying to get the Chatbot to produce generative answers based on our knowledge articles for Microsoft Start partners: https://helpcenter.microsoftstart.com/kb .

JohannesD_1-1698314869670.png

 

However, the bot doesn't seem to be able to read that content. When I try other help sites such as learn.microsoft.com, it works (not sure how accurately, but at least it generates answers based on the content):

JohannesD_0-1698314744031.png


I figured this might be something to do with the robots.txt on that site, but it doesn't seem to block the bot from the knowledge articles:

JohannesD_2-1698314933543.png

Any ideas what might be causing this or what else I can try?

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  • HenryJammes Profile Picture
    on at

    Indeed, this looks like an indexing issue.

    We use Bing to do the web search.

     

    I can see that for example, the below query doesn't return anything: https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fhelpcenter.microsoftstart.com%2Fkb+%22How+Microsoft+Start+Ranks+Content%22

     

    Even though there is a direct match here: https://helpcenter.microsoftstart.com/kb/articles/77-content-ranking

     

    So, this indeed looks like an SEO issue that I would recommend raising to the website admins.

     

    Henry

  • JohannesD Profile Picture
    Microsoft Employee on at

    Thanks for the guidance, Henry, I'm following up with the related team to confirm whether there is anything else they can do to enable indexing. They just made a change to the robots.txt yesterday to enable indexing, so wondering whether it just takes some time for the Bing crawler to re-crawl that site with the new robots.txt in place.

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