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Duplicate subject field on case form in portal

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Posted on by LuckyTeckani 41

This is a weird issue that I get when I use a case form on portal. 

The subject values are duplicated in the portal but when I check in service management on Customer Service Hub, I can only see single values. 

Does anyone have any information on why this happens?

LuckyT_0-1645092490885.png

 

 

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Power Apps portals
I have the same question (0)
  • ragavanrajan Profile Picture
    ragavanrajan 7,044 Most Valuable Professional on at

    Hi @LuckyT 

     

    I have tested this and I am not getting any duplicates 

    ragavanrajan_0-1645142157444.png

     

    Perhaps, someone has modified the web template? worth checking your relevant web template and see if there is a liquid or HTML tag which is creating a duplicate. 

     


    Hope it helps. 
    ------------

    If you like this post, give it a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users to find it.

  • Verified answer
    LuckyTeckani Profile Picture
    LuckyTeckani 41 on at

    Thanks for the quick response ragavanrajan.

    The cases are showing fine in the grid. The issue is with the Subject lookup. The screenshot I shared above was only for the dropdown values when you click on the Subject field.

     

    I am currently working around this issue by hiding the Subject field altogether on the portal form, but this doesn't seem to happen for other custom fields so it seems that this could be related to how the subject tree is created on CE side. Planning to test with a custom form on portals later on but will check to see if I can tweak the web template in any way.

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