Power Platform Community Forum Thread Details

Our organization like many have different departments. We want to create a Chat Bot for each department and eventually have one company Chat Bot that would pull/call from others.

the reason for multiple department Chat Bot is to make the administration easier over time.

Any and all help appreciated. Thank you.

Categories:

General topics

Hi @hersche1,

This isn't a supported scenario today, as this could typically lead to topic triggering issues, as you would have multiple Natural Language Understand models configured across multiple chatbots.

PVA can only call Bot Framework bots configured as skills, for multi-bot scenarios, not other PVA bots.

For multi-bot architectures, you can also upvote and share details on your use cases and requirements here: PVA to PVA bot partitioning (Parent / Child support) - Microsoft PVA Feature Requests | Product Roadmap (productboard.com)

Something we're considering to address your scenario is to allow role-based access for topic authoring. That way, department teams would only be able to edit topics that belong to them.

If that would help, can you upvote this feature request? RBAC for Authoring Experience - Microsoft PVA Feature Requests | Product Roadmap (productboard.com)

We're also looking to introduce the ability to deploy topics individually, to help with more complex ALM setups, when multiple dev teams are involved: Topic Import / Export - Microsoft PVA Feature Requests | Product Roadmap (productboard.com)

Henry