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No suggestions found We couldn’t get suggestions. HELP!

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Posted on by 15

Hey all, 
I've been spending a lot of time trying to upload my own FAQ for the suggested topics on a website to get them imported. 
I've gone through the documentation here: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-create-topics-from-web.

I am struggling with this error

No suggestions found
We couldn’t get suggestions. Try adding support or FAQ content.

I have formatted my FAQ to match the structure of the following pages.

Frequently asked questions - Power Apps | Microsoft Docs 

Frequently Asked Questions about COVID-19 Vaccination | CDC

Thank you in advance
  • CariRodz Profile Picture
    CariRodz 15 on at
    Re: No suggestions found We couldn’t get suggestions. HELP!

    Hi @renatoromao ,

     

    Thank you, 

    I will give it a try. 

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,819 on at
    Re: No suggestions found We couldn’t get suggestions. HELP!

    Hi @CariRodz ,

     

    Yes, needs to have an open link on a public website.

    I'd recommend publishing this file temporarily to an Azure Web App or another public website, then remove it there.

  • CariRodz Profile Picture
    CariRodz 15 on at
    Re: No suggestions found We couldn’t get suggestions. HELP!

    Hi @renatoromao ,

     

    Dumb question even if its an open link? 

    We dont have a web page for our FAQ .

     

    any suggestions? 

     

  • renatoromao Profile Picture
    renatoromao 6,819 on at
    Re: No suggestions found We couldn’t get suggestions. HELP!

    Hi @CariRodz ,

     

    It's not possible to read SharePoint/OneDrive files, we have security behind those files.

    The link needs to be on the internet: e.g. https://www.w3.org/WAI/ER/tests/xhtml/testfiles/resources/pdf/dummy.pdf 

  • CariRodz Profile Picture
    CariRodz 15 on at
    Re: No suggestions found We couldn’t get suggestions. HELP!

    Hi @renatoromao ,

    Its an open link from Share point just to grab the information.

    Its in pdf format...But its just not happy with the document 

    Thank you 

     

     

  • renatoromao Profile Picture
    renatoromao 6,819 on at
    Re: No suggestions found We couldn’t get suggestions. HELP!

    Hi @CariRodz ,

     

    Is it a public website with HTTPS protocol?

    If it's possible, share with us the link, we can try it from our side, and also, if it's not working well, you can open a ticket to the MS Support team: https://powervirtualagents.microsoft.com/en-us/support 

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