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Power Platform Community / Forums / Copilot Studio / Customise the 3-try rule
Copilot Studio
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Customise the 3-try rule

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Posted on by Kosenurm 802

Hi, 

 

I am creating a basic chatbot, and have noticed that it will try to understand the input three times before it auto-escalates to an agent. 

 

How can I customise this? Either increase or decrease the amount of times, or remove this auto-escalate to agent rule and redirect the chatter to the goodbye topic?

 

Many thanks,

K.

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    Pstork1 Profile Picture
    Pstork1 69,397 Most Valuable Professional on at

    You should be able to modify this behavior by creating your own system fallback topic.  Use a system fallback topic - Power Virtual Agents | Microsoft Docs A custom system fallback topic will let you build whatever kind of conversation you want when the user input isn't recognized.

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