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Hi,
I am creating a basic chatbot, and have noticed that it will try to understand the input three times before it auto-escalates to an agent.
How can I customise this? Either increase or decrease the amount of times, or remove this auto-escalate to agent rule and redirect the chatter to the goodbye topic?
Many thanks,
K.
You should be able to modify this behavior by creating your own system fallback topic. Use a system fallback topic - Power Virtual Agents | Microsoft Docs A custom system fallback topic will let you build whatever kind of conversation you want when the user input isn't recognized.
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