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Power Platform Community / Forums / Power Pages - Power Apps Portals / Customer Service App F...
Power Pages - Power Apps Portals
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Customer Service App Features

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Posted on 14 Aug 2024 21:14:04 by bswank13 7
Hello Team,
 
We are trying to use the existing customer service app features to our existing applications. Our main aim is to use the existing customer service workspace to embed our ticketing applications and to handle all the tickets from customer service workspace. In this process, we have tried to change the dashboard with our items, but it will limit only to limited applications on the dashboard.
 
The features we want to use are: 

1. Cloning the inbox feature, we want the use the inbox features that is available in the customer service workspace to our app, we have tried cloning and replicating the customer service app, but the inbox is only visible on the case, email and Task. we need to enable it for our custom records. We want somehow to make the visibility of the tickets in the inbox.
2. There will be case management cycle, and it shows the similar cases, stage of the case, attaching the knowledge bases and articles and an option to assign a case to someone, resolving the case with some description and automated timeline updates. In the same way we also need the management life cycle for our custom records as well.
3. There is multisession management option in the customer service workspace, and we also want to use the same feature in the cloned application as well.
 
Thanks
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    CU22080539-0 Profile Picture
    CU22080539-0 on 22 Aug 2024 at 05:45:28
    Customer Service App Features
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    How to get a refund from zepot?
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    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    CU22080539-0 Profile Picture
    CU22080539-0 on 22 Aug 2024 at 05:44:56
    Customer Service App Features
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    Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / How to get a refund fr...
    Microsoft Dynamics CRM forum
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    How to get a refund from zepot?
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    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
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    CU22080539-0 Profile Picture
    CU22080539-0 on 22 Aug 2024 at 05:44:07
    Customer Service App Features
    News and Announcements icon
    Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / How to get a refund fr...
    Microsoft Dynamics CRM forum
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    How to get a refund from zepot?
    edit
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    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
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    CU22080539-0 Profile Picture
    CU22080539-0 on 22 Aug 2024 at 05:43:14
    Customer Service App Features
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    Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / How to get a refund fr...
    Microsoft Dynamics CRM forum
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    How to get a refund from zepot?
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    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    CU22080539-0 Profile Picture
    CU22080539-0 on 22 Aug 2024 at 05:42:46
    Customer Service App Features
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    Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / How to get a refund fr...
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    How to get a refund from zepot?
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    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    CU22080539-0 on 22 Aug 2024 at 05:42:19
    Customer Service App Features
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    Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / How to get a refund fr...
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    How to get a refund from zepot?
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    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
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    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
    Mobile Apps
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    CU22080539-0 Profile Picture
    CU22080539-0 on 22 Aug 2024 at 05:41:35
    Customer Service App Features
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    Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / How to get a refund fr...
    Microsoft Dynamics CRM forum
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    How to get a refund from zepot?
    edit
    Subscribe
    Like
    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
    Mobile Apps
    ShareShare
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    â‹®
    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
    Mobile Apps
  • Suggested answer
    CU22080539-0 Profile Picture
    CU22080539-0 on 22 Aug 2024 at 05:41:07
    Customer Service App Features
    News and Announcements icon
    Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / How to get a refund fr...
    Microsoft Dynamics CRM forum
    Answered
    How to get a refund from zepot?
    edit
    Subscribe
    Like
    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
    Mobile Apps
    ShareShare
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    â‹®
    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
    Mobile Apps
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    CU22080539-0 Profile Picture
    CU22080539-0 on 22 Aug 2024 at 05:40:00
    Customer Service App Features
    News and Announcements icon
    Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / How to get a refund fr...
    Microsoft Dynamics CRM forum
    Answered
    How to get a refund from zepot?
    edit
    Subscribe
    Like
    (0)9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
    Mobile Apps
    ShareShare
    ReportReport
    â‹®
    Posted on 22 Aug 2024 09:19:27 by CU22080352-4
    How to get a refund from Zepto? ( Toll-Free: Online complain, 24/7) ,903-506-9554 ( Zepto, complaint. 903-506-9554, customer service (Report shopping for?( Toll-free: online complain ,24/7),903-506-9554 (zepot, complaint.
    Categories:
    Mobile Apps
  • CU21081903-0 Profile Picture
    CU21081903-0 on 22 Aug 2024 at 05:01:10
    Customer Service App Features
    Also If the dashboard limits are restrictive, exploring custom development or third-party integrations might be necessary to meet your specific needs. And it would be nice to have a phone number like expedia customer service number has on their app or website

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