web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Welcome to the Power Platform Communities
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Apps / Getting message Error ...
Power Apps
Answered

Getting message Error Opening File

(0) ShareShare
ReportReport
Posted on by PaulD1 2,914

On one tenant, starting today, whenever I try to open any of the PowerApps in Studio (by clicking the ellipses in make.powerapps.com and choosing edit) I get the following message: 

 

image.png

My users, when trying to opening in the Player are sometimes getting in and sometimes getting 'This app stopped working. Try refreshing your browser.'

I am doing work on other tenants and so far the Apps on those tenants are opening normally in both Edit and Play mode.

This issue is affecting all three App I have tried opening in Edit mode so far.

I am using Chrome web browser.

Categories:
Building Power Apps
  • v-xida-msft Profile Picture
    v-xida-msft Microsoft Employee on at

    Hi @PaulD1 ,

    Based on the error message you provided, it seems to tell that the canvas app is not existed in your current tenant.

     

    Please consider clear cache of your browser, then sign in PowerApps with your proper credential, then edit the canvas app again, check if the issue is solved.

     

    Also please check if you have switched to proper Environment in your PowerApps.

     

    If the issue still exists, please consider submit an assisted support ticket through the following link:
    https://powerapps.microsoft.com/en-us/support/pro

     

    Best regards,

  • Verified answer
    PaulD1 Profile Picture
    PaulD1 2,914 on at

    Tried again this morning and the App opened correctly in Studio so appears to have been a temporary glitch.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Kudos to our 2025 Community Spotlight Honorees

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Power Apps

#1
11manish Profile Picture

11manish 394 Super User 2026 Season 2

#2
Mohsin Ali Profile Picture

Mohsin Ali 328

#3
WarrenBelz Profile Picture

WarrenBelz 324 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Auto-Populate field Power Pages
Gallery Tabs - Show or Hide Tabs based on Field Value
How to patch multiple records at once
Enable Copilot for end users in model-driven apps
Question for everyone : How are you using Create Text GPT in AI Builder?
Community content - sample components, blogs etc. - Link to this page (http://aka.ms/PCFdemos)
Welcome to the Power Apps forum!

Product updates

Microsoft Power Platform Community release plans