Can't connect to SalesForce

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Posted on by summitb

When I try to connect with SalesForce, it says cannot connect and shows error as shown below:

Also, what is the meaning of "PREMIUM" sign shown in while trying to connect with salesForce

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Building Power Apps

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timl 37,287 Super User 2026 Season 2 on at

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Hi @summitb

"Premium" means that you have to subscribe to a PowerApps plan that offers premium connectors in order to use it. As this link shows, Plans 1,2 and the Dynamics 365 enterprise plans provide access to premium connectors.

https://powerapps.microsoft.com/en-us/pricing/
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v-xida-msft Microsoft Employee on at

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Hi @summitb,

I have made a test on my side and don't have the issue that you mentioned.

I agree with @timl's thought almost. If you want to use Salesforce connector within your app, you need to subscribe PowerApps Plan 1, Plan 2 or Dynamics 365 Plan.

More details about the requirments to use the PREMIUM connectors within PowerApps, please check the following article:

https://powerapps.microsoft.com/en-us/pricing/

Please check if you have subscribed proper PowerApps Plan on your side to use Salesforce connector within your app.

If you have subscribed proper PowerApps Plan to use Salesforce connector within your app, but the issue still exists, please take a try to check if you have provided proper credential to sign in Salesforce service within your app.

Also please take a try to clear cache of your browser, then try it again to check if the issue is solved.

Best regards,

Kris
davidcarter 2 on at

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"Premium" Mean that you suscribe PoweAPP that allow premium connectors for Use . More Details about this Topic Follow Official Website Of Salesforce .