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When I edit a ticket the raised by person disappears I want it to stay there

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Posted on by Chandan Mishra

Hello Team,

I have a ticket tool, where I have the ticket raised by person, appearing by default. The connector is the SharePoint List. Please find a screenshot.

The raised by data control has my name on it because I am going to create the ticket. Similary whoever opens the app, their email will be taken over in this control

I also have 2 screens. One for the admin view and the other for the end user view.

In the ADMIN VIEW the 'raised by' field remains in tact. Whereas in the END USER view, the 'raised by' field disappears. Please let me know what am I missing.

Now my question is , after creation of ticket, If I go to edit ticket, the raised by disappears

Regards

Chandan Mishra

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Building Power Apps

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Jagadeeshk 457 on at

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What is the difference in form modes between the screen?

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Chandan Mishra 83 on at

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@Jagadeeshk
Thank you for your quick response.

Admin view mode, you can edit the form
End user view mode - you can only view the ticket details and can't make changes, except adding watchers in the ticket details.
Watchers are people who would like to get an update on the ticket. It is like a people picker.

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