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Power Platform Community / Forums / Copilot Studio / Error code: SystemErro...
Copilot Studio
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Error code: SystemError issues with topic error

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Posted on by 8

I have built a few bots, and it works perfectly. However, it return some error message today:

Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID: a:1bbDY-X5fhBLBgIc25sOavmN4hSVFf9LoODdPesYVNA3DvCXT1BmtlZEgGLgV8NkrYZi_EHp8HcUIloBYvr2CRIIUS5V2kDxma8JBuItMizhZcqqMW6IBN_TBYVs8Jzv-. Time (UTC): 5/4/2023 3:00:09 AM.

I create a new bot with no configuration, totally new. And published it right away. Still works fine for me.

However!!

After i turn off some topics (not system topics), and published it again. Then I start over, it return the error message again.

Even if i turn on the topic again, it still can't fix the problem. 

It seems that i can not "turn off the topic"?

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I have the same question (1)
  • saveri Profile Picture
    138 on at

    Hii @skybreakerx  I also face this issue but now the issue has been fixed.

  • skybreakerx Profile Picture
    8 on at

    Hello, @saveri 

    How did it get fixed?

    Is this a bug of PVA?

    Did you republished?

     

  • xs2bharat Profile Picture
    2 on at

    i am getting same issue. any recommendations on the fix

  • augustian90 Profile Picture
    32 on at

    I am getting the same issue, all of a sudden. Any recommendations on the fix please? @saveri 

  • saveri Profile Picture
    138 on at

    Hii @augustian90 please go through this link https://learn.microsoft.com/en-us/power-virtual-agents/error-codes?tabs=preview 

  • KYSCARTI Profile Picture
    36 on at

    I am facing the same problem.

    Anyone found a solution?

  • augustian90 Profile Picture
    32 on at

    Hi @saveri , I've followed the steps suggested in the article hence im here

  • Community Power Platform Member Profile Picture
    on at

    I am getting the same issue

    - An error message on the test bot

    - An error on "Setting - Skills"

    Any recommendations on solving these things please?

    sophiang14_1-1685415976981.png

     

    sophiang14_0-1685415829940.png

     

  • Robulane Profile Picture
    on at

    @Anonymous , I suspect that you have a new bot or recently converted classic bot. My recommendation would be to create a new bot (or try to convert again). If you didn't work on the current bot, you can simply delete it. If you have some work-in-progress you can bring it via Copy-paste in Code editor. If you have made big progress on the bot, and it's not an option to create (or convert classic) bot for you again, then please open a support ticket.

  • Community Power Platform Member Profile Picture
    on at

    Thank you for the prompt reply, I do create a new preview bot to check whether the new bot has that issue or not, but I don't know about the action of converting the classic bot at all.

     

    Can you help me with how to convert bot or "bring it via Copy-paste in Code editor" you mentioned, I don't have the right to raise a support ticket, and contacting the admin might take time.

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