Skip to main content
Community site session details

Community site session details

Session Id : NJCrUjVoWpO/7P22qo+Fv1
Power Apps - Power Apps Governance and Administ...
Answered

Cannot add user to environment

Like (0) ShareShare
ReportReport
Posted on 28 Jan 2020 14:41:05 by 21
Hi

I am trying to add a user to a powerapps environment (production env.) through the powerapps admin portal. I add the user email (which is an active user with a valid dynamics 365 plan license) and press the ”add” Button. A blue infolog is showing saying ”Working on it..” but from there the process seems to be stuck and the user does not get added to the environment. Anyone else having the same issue or any ideas about whats wrong? This has worked perfectly fine before..

Thankful for any input

//Johan
Categories:
  • Community Power Platform Member Profile Picture
    on 29 May 2020 at 11:20:23
    Re: Cannot add user to environment

    Just to add to this if anyone is having the same issue, the following fixed my issue.

     

    If you are not sure what security group your environment is part of then go to this platform admin center:

     

    https://admin.powerplatform.microsoft.com

     

    Once there select the environment you want to investigate and you will see the "Security Group" under details.

     

    The user needs to be added to that group in Office365 (can take up to an hour to propagate but mine was instant) and then you can add enable the user and assign roles in Dynamics365 security settings.

     

    Regards,

    Rogan

  • v-siky-msft Profile Picture
    on 29 Jan 2020 at 09:03:12
    Re: Cannot add user to environment

    Deleted

  • Verified answer
    Johan Pregner Profile Picture
    21 on 28 Jan 2020 at 16:16:14
    Re: Cannot add user to environment

    I found the issue to the problem. For testing purposes we added a security group to the environment. This means that ONLY users that are part of that group can have access to the environment. It is not possible to manually add users that are not members of the security group.

     

    Note that it is not possible to remove security groups from a powerapps environment either (yet..?)

     

    //Johan

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Paul Stork – Community Spotlight

We are honored to recognize Paul Stork as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Power Apps

#1
WarrenBelz Profile Picture

WarrenBelz 791 Most Valuable Professional

#2
MS.Ragavendar Profile Picture

MS.Ragavendar 410

#3
mmbr1606 Profile Picture

mmbr1606 275 Super User 2025 Season 2

Featured topics

Loading complete