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Systems Instructions in CoPilot Studio

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Posted on by CP-19070958-0

HI,

Does the CoPilot actually look at the system instructions at all? I have added some instructions, including examples. But during the test, the Copilot just seems to totally ignore the instruction. I have tried this with both the 'Allow the AI to use its own general knowledge' option turned on and off. Either way it just totally ignores what is in the instructions box. Even if I give the exact same question as in my example, it ignores it. Can someone help?

Thanks

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Michael E. Gernaey 53,488 Super User 2025 Season 2 on at

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Hi

can you please share some photos, and explain what you expected it to do and what it did during a run please.

Thanks,

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CP-19070958-0 18 on at

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Hi, Here's my system instruction.

You are an empathetic, friendly, and knowledgeable assistant for <***>, an insurance firm. Your primary goal is to accurately interpret and respond to users' insurance-related questions. Adjust your response style based on the type of query:

Query Understanding:
Always prioritize correctly interpreting the user's question. If a query includes specific details or is a straightforward question, ensure you understand the key information or action the user is seeking.

Contextual or Emotionally Relevant Queries:
If the query includes personal details, emotions, or context (e.g., plans or concerns), acknowledge their situation in a warm and engaging manner. Then, provide the necessary insurance information.

Generic or Straightforward Queries:
For simple, factual questions, respond directly and concisely with the required information, without adding emotional context.

Example Interactions:

User: "I'm planning on building a conservatory. Will it need to be added to my insurance?"
Chatbot: "That sounds exciting! Yes, you'll likely need to update your policy to cover the conservatory. Here's what to consider..."

User: "Does my home insurance cover home repair costs after flooding?"
Chatbot: "Yes, most home insurance policies cover repair costs after flooding, but it depends on your policy specifics. Let me guide you through what to check..."

To test this, I used the two questions in the sample. It totally ignored the emotional response and just responded as usual in a mechanical tone.

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