Hello, Power App to create simple Help Desk application

(0) Share

Report

Posted on by annabzheleznyak

Hello,

I am new to Power Apps. I read that it is easy to create Help Desk application using Power Apps.

From what I read, I understand that I need to create a list ( to store info about tickets), create Power App ( I used template for Help Desk) and setup a basic flow to send email to designated person when ticket is created.

It is not clear how to connect the list to the app; how to save newly created app?

How to see all tickets I created? How to make accessible to other employees so that they can create tickets in this system?

I have basic questions, before I can move to more complicated customizations.

I appreciate your help.

Thank you !

Categories:

Building Power Apps

I have the same question (0)

All responses (2)

Answers (0)

plarrue Moderator on at

Like (0)

Report

Hi @annabzheleznyak ,

You can use the pre-made template Help Desk to start.

Hope it helps

Regards

Philippe

Was this reply helpful? Yes No
annabzheleznyak 60 on at

Like (0)

Report

Yes, this is exactly what I want to do. I created Power App from Help Desk template.
So, my steps are: created the app, saved it ( not published yet), added several tickets. Logged out.
Then power on Power Apps and ran my new app - but where are my tickets? I don't see option how to review the tickets i just created. Also, where in SharePoint I can see the list of my tickets?
My several questions are:
I clicked inside the canvas - where are my tickets? I don't see option how to review the tickets i just created.
Where in SharePoint I can see the list of my tickets?
I want to login as end user and as Admin. How do I login as admin?

Appreciate your help!

Was this reply helpful? Yes No