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Power Platform Community / Forums / Power Apps / Hello, Power App to cr...
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Hello, Power App to create simple Help Desk application

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Posted on by 60

Hello,

I am new to Power Apps. I read that it is easy to create Help Desk application using Power Apps. 

From what I read, I understand that I need to create a list ( to store info about tickets), create Power App ( I used template for Help Desk) and setup a basic flow to send email to designated person when ticket is created. 

It is not clear how to connect the list to the app; how to save newly created app? 

How to see all tickets I created? How to make accessible to other employees so that they can create tickets in this system?

I have basic questions, before I can move to more complicated customizations. 

 

I appreciate your help.

Thank you !

 

 

 

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  • plarrue Profile Picture
    Microsoft Employee on at

    Hi @annabzheleznyak ,

     

    You can use the pre-made template Help Desk to start.

    plarrue_0-1704749917545.png

    Hope it helps

    Regards

    Philippe

  • annabzheleznyak Profile Picture
    60 on at

    Yes, this is exactly what I want to do. I created Power App from Help Desk template.

    So, my steps are: created the app, saved it ( not published yet), added several tickets. Logged out. 

    Then power on Power Apps and ran my new app  - but where are my tickets? I don't see option how to review the tickets i just created.  Also, where in SharePoint I can see the list of my tickets?

    My several questions are:

    I clicked inside the canvas - where are my tickets? I don't see option how to review the tickets i just created. 

    Where in SharePoint I can see the list of my tickets?

    I want to login as end user and as Admin. How do I login as admin?

     

    Appreciate your help!

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