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Power Platform Community / Forums / Copilot Studio / PVA - Bot only respond...
Copilot Studio
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PVA - Bot only responds after user first interacts with the chatbot.

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Posted on by MariamPaulachan 86

Hi, 

 

I have customized the default canvas of authorized PVA bot with the help of this link - https://learn.microsoft.com/en-us/power-virtual-agents/customize-default-canvas?tabs=web

 

But after adding the token key, bot only responds after user first interacts with the chatbot, i.e. bot does not show welcome or login page without user trigger . I have used the HTML code mentioned in the above link.

 

How can I bring the welcome/ greeting message without user trigger?

 

MariamPaulachan_0-1698775964647.png

 

 

 

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I have the same question (0)
  • remidyon Profile Picture
    remidyon Microsoft Employee on at

    Best practice is to redirect users to the greeting topic after authentication is done in the "sign in" topic, it is not automatic.

     

    For example, once my users are authenticated, I greet them with their name (also to make sure the authentication worked in my tests) then I redirect them to the "conversation start" topic

     

    remidyon_0-1700582081161.png

     

    Example after I login:

    remidyon_1-1700582124047.png

     

     

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