Unanswered

Deactivation and Reactivation of Portal Contact record

(0) Share

Report

Posted on by psreek

323

We have a contact who could successfully Sign In to our Power Pages portal. The user is a guest account in our Azure AD tenant.

We deactivated the contact record as a test -

After this, the user could not log in to the portal and instead got this message -

Now, we reactivated the Contact record and assumed that with this the user would again get access to the portal. But, for some reason the user still gets the above message. What am I missing?

Categories:

General topics

I have the same question (0)

All responses (4)

Answers (0)

Sort by

psreek 323 on at

Like
a
(0)

Report
Copy link

Link copied!

Actually it took a good 10 minutes before the access was restored.

Was this reply helpful? Yes No
Fubar 17 Super User 2026 Season 1 on at

Like
a
(0)

Report
Copy link

Link copied!

This is probably just the Portal's Cache, the SLA for updates performed in Dataverse getting pushed to the portal is 15mins (but usually will occur within a couple).

Also, if you want to stop someone accessing the portal there is a field on the Contact record called "Login Enabled" setting it Yes/No (checked/unchecked) will allow/stop them logging into the portal (and give a nicer error message).

Was this reply helpful? Yes No
Abhishek Bihani 45 on at

Like
a
(0)

Report
Copy link

Link copied!

@prathyoo
Rather than deactivating contact record you can use option in Contact called "Login Enabled" with Yes/No options. Automatically login will be disabled for required contacts.

Was this reply helpful? Yes No
psreek 323 on at

Like
a
(0)

Report
Copy link

Link copied!

Thanks. I tried the approach of setting Login Enabled to No. This still allows the user (who is a Guest user in our Entra ID) to still login and they get this message -

But I would not want a disabled contact to be able to click Register again.

Was this reply helpful? Yes No