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Power Platform Community / Forums / Copilot Studio / Ensuring the Chatbot r...
Copilot Studio
Suggested Answer

Ensuring the Chatbot references a direct link/URL

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Posted on by 6
Description:
The chatbot is not referencing direct links/URLs from the provided document.

Steps taken:
  1. Changed the format of the FAQ document to ensure it includes the links (tried PDF, Excel, etc.).
  2. Updated the instructions in the chatbot's overview to include directives for citing URLs (see screenshot)
  3. Tested the chatbot's responses to see if it includes the direct links.
Problem:
  • Despite the reference document containing the links and updating the instructions, the chatbot is not citing the direct links in its responses.
 
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  • Suggested answer
    Vinoth Selvam Profile Picture
    1,590 Super User 2025 Season 2 on at
     
    I believe there are no Straight forward options to just turn off or turn on the Citations.
     
    But it can still be achieved by making some changes to the topics.
     
    In general, instead of allowing Copilot to directly respond to queries, we can store it in a variable (It will be of record type). Then we can fetch only the text values form the response using proper variable which will be similar to Json Parsing.
     
    Get the text output and then we need to format that accordingly as we required.
     
    Can you try this reference.
     
    In case of you wanted to achieve the output based on your instructions directly, then you can try it through AI Builder (Custom Prompts).
     
    Thanks.

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