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Copilot Studio - Bot Extensibility
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Connecting the Bot framework composer with power virtual agent as as skill for adapting the voice capabilities

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Hey folks,

I am trying to create the DTMF(touch tone  based bot) for example: press 1 for English and after customer selected the option the call will be route to agent. So for this I want to connect the Power virtual agent to Bot framework Composer. 

referring this document : https://github.com/microsoft/botframework-components/blob/main/packages/Telephony/UsingComposerToBuildPVAVoiceSkills.md

 

deployed the required resources to azure also like app service, app registration: but still getting error on adding skill. screenshot of error uploaded below.

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  • nesrivastava Profile Picture
    on at
    Re: Connecting the Bot framework composer with power virtual agent as as skill for adapting the voice capabilities

    @CRM7 ,

    Make sure your manifest is in the right format. Check out these resources:

    I came across this document, follow the steps mentioned in it and see if it helps: 

    Thanks!

  • cloudatica Profile Picture
    42 on at
    Re: Connecting the Bot framework composer with power virtual agent as as skill for adapting the voice capabilities

    Hi @CRM7 ,  We faced similar challenges when we were trying it. So, we wrote this article to capture the steps. Error messages are very hard to understand but check a few things that we mentioned in the article:

    * Your manifest file is reachable

    * Your endpoint, msapp id etc are correct in the manifest file

    * You have put the manifest file url as the home page url in the app registration

    * .env file for nodejs project (or settings file in C#) have correct info

     

    Above steps are more are covered in the article. Hope this helps.

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