Images not loading on a mobile device (both Web and App), but loads on Desktop (same user)

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Posted on by CCEP_Mike

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Hello,

I'm having a really strange issue where images are not loading in my app if its being accessed via a mobile device for both the web version (browser) and via the mobile app. But the strange thing is that they're loading fine when opening the app from a Desktop.

I have a Sharepoint List and one of the columns is called "Outlet_Image" which is a Calculated column with the following formula:

="https://COMPANY.sharepoint.com/teams/XXXXXXXXXXXXXXXXXXXXX-XXX/Shared%20Documents/Outlet%20Photos/"&Title&".jpg"

I've replaced company and the teams site name from the URL, but it places the Title of the record as the name of the image (which is valid).

Within the app i have an Image where I've set the "Image" property as "ThisItem.Outlet_Image"

The sharepoint site allows anyone in the company to access and view the content of the sharepoint site and when i load the app on my work mobile via the browser or the powerapps app the images dont load (yes I'm signed into my work account). Even stranger is if i just enter the URL of the image it didnt load into the mobile browser then it displays just fine.

So why wont the image display/load within the app? Like i say it works completely fine on Desktop, just for some strange reason the images wont load on Mobile.

Any advice would be much appreciated. Thank you in advance.

Categories:

Using Apps Using Formulas

Connecting to Data

General Questions

Mobile App

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CCEP_Mike 219 on at

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Images not loading on a mobile device (both Web and App), but loads on Desktop (same user)

Hi @WarrenBelz

Apologies for the delay in my response, i only got around to reading your blog post at the beginning of the week. I can confirm that you've helped me with the solution and i appreciate the support. I'm unable to mark your post as the answer, well i can but nothing happens when i do :-(

I also cant seem to @ people in posts either. But thank you for the support and guidance.
WarrenBelz 146,651 Most Valuable Professional on at

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Images not loading on a mobile device (both Web and App), but loads on Desktop (same user)

Just following up to see if you received the answer you needed, or if you require further assistance.

Please click Does this answer your question if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it a Like.
MVP (Business Applications) Visit my blog Practical Power Apps Buy me a coffee
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WarrenBelz 146,651 Most Valuable Professional on at

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Images not loading on a mobile device (both Web and App), but loads on Desktop (same user)

Hi CCEP_Mike

Unfortunately not a mystery. The App on mobile devices needs to resolve URL-based images anonymously (meaning "open" to the web not requiring a log in), which excludes SharePoint. It also cannot "see" any other authentication you may have on the source outside the app, whereas a browser can. I have a blog on this that may be of use, however the easiest workaround is to connect your Library to the app and use the '{Thumbnail}'.Large syntax as noted in the blog after referencing the image you need to display.

Please click Does this answer your question if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it a Like.
MVP (Business Applications) Visit my blog Practical Power Apps Buy me a coffee