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Copilot Studio
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How to Avoid "Error loading control" error on Conversation - Customer Summary

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Posted on by tanuj tomer

When I try to open any records from the Omnichannel Agent Dashboard that are labeled "Closed Worked Items,".

 

CS1.JPG

However, it is redirected to the Conversation-Customer Summy Page, where it displays error messages for some blocks.


CS2.JPG

Has anybody any idea how I can resolve the above errors?

 

Thanks & Regards,

 

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I have the same question (0)
  • SupportBryn Profile Picture
    SupportBryn Microsoft Employee on at

    Hey there @Aarav,

     

    Some other users with experience with Omnichannel may be able to assist you here, but I'd also like to share the Dynamics 365 Customer Service Forum with you, as they will be more likely to be able to have experts who are familiar with your problem. https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum 

     

    Hope this helps!

     

    Thank you for using Microsoft Power Platform Communities!
    Bryn Baker
    Support Engineer
    Microsoft Power Platform
    If this post helps, then please consider accepting it as the solution to help other members find it more quickly! Have a great day!

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