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When I try to open any records from the Omnichannel Agent Dashboard that are labeled "Closed Worked Items,".
However, it is redirected to the Conversation-Customer Summy Page, where it displays error messages for some blocks.
Has anybody any idea how I can resolve the above errors?
Thanks & Regards,
Hey there @Aarav,
Some other users with experience with Omnichannel may be able to assist you here, but I'd also like to share the Dynamics 365 Customer Service Forum with you, as they will be more likely to be able to have experts who are familiar with your problem. https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum
Hope this helps!
Thank you for using Microsoft Power Platform Communities!
Bryn Baker
Support Engineer
Microsoft Power Platform
If this post helps, then please consider accepting it as the solution to help other members find it more quickly! Have a great day!
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