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Power Platform Community / Forums / Copilot Studio / Copilot Studio Teams B...
Copilot Studio
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Copilot Studio Teams Bot: Users Getting "Let's get you connected first..." Error

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Posted on by 21

Hi all,

We just released our Copilot Studio chatbot in Microsoft Teams, but users are getting this error:

"Let's get you connected first, and then I can find that info for you. Open connection manager to verify your credentials. Once the connection is ready, retry your request."

Details:

  • Bot is only available in Teams.
  • Data sources: SharePoint and ServiceNow.
  • Users have access to the bot in Teams.
  • For the ServiceNow connection, I enabled the "share with other users" option.
  • Our users are not expected to have Power Automate access or do any manual connection setup—they should just use the chatbot.

Questions:

  • Why are users being prompted to connect or verify credentials?
  • Is there a way to avoid this prompt, or to use a service account so users don’t need to authenticate?
  • Are there specific settings in Copilot Studio, SharePoint, or ServiceNow connections I should check?

I’ve tried various connection settings but can’t resolve this. Any advice or experience with this issue would be greatly appreciated!

Thanks!

 
I have the same question (0)
  • Michael E. Gernaey Profile Picture
    53,433 Super User 2025 Season 2 on at
     
    So is a longer story, but if you look here, if you setup the Flow to be Run only User, then they will use their own connection (per the description), but this doesn't work for all Flows. Not all flows can do this.
     
    In other cases, you while technically you can share connections, you have to be careful. Sharing a connection doesn't relinquish the need for users to have licenses. It simply runs everything as the "connected/flow creator" so please watch that. If you were to for instance try to do that with Dataverse, that requires a license for everyone and instead you bypassed that, while in cases you can, its not a legic (against licensing eula).
     
    In your case, did you setup Run only User?
     
    If you shared the Flow, did you share the Agent and can you show some pictures of how you "shared" the connection, because that is not a guarantee that it won't prompt them because you also have to configure inside the Agent itself too.
     
    Its a .. sometimes very convoluted issue.
     
    Can you walk down the list and explain end to end your security settings from both within the Agent, Flow and Teams with pictures? please
     
     


    If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

    Thank you!
    Sincerely, Michael Gernaey
  • TK-05080332-0 Profile Picture
    21 on at
    @Michael E. Gernaey -- thank you for your response.
     
    Where exactly did you get that screen of "Provided by run-only user"
     
    This is what my main screen looks like:
     
     
     
    Here is the connections screen:
  • Michael E. Gernaey Profile Picture
    53,433 Super User 2025 Season 2 on at
     
    That screen is in the Flows themselves that are the Tools.
     
    Go to powerautomate.com, login, change the environment to the correct one
    Click on Flows
    My Flows
    You should find the flows that are your Tools.
    Open then in Details mode
    If you do NOT see this, then you are not setting them to Run Only User, meaning they run as the user
    But would need to see it. As this only really works with Manual Triggers
     
    Also at powerautomate.com main page
    Click ... More
    Click Connections
     
    Let's see what is under there for those connections and what your using in the flows
     
  • TK-05080332-0 Profile Picture
    21 on at
    @Michael E. Gernaey -- I dont have any relevant flows that tie into the Copilot Agent which i have made as part of a solution. My connections are connected to the Knowledge Base, this is no flow.
  • TK-05080332-0 Profile Picture
    21 on at
    @Michael E. Gernaey -- it seems i realized whats going on, if I have a connector/connection, the dialog pops. Example is my ServiceNow connection. This doesnt happen with my SharePoint connections.
     
     
     
     
     
     
     
     
     
  • Suggested answer
    Liam O Grady Profile Picture
    24 on at
    Hey, usually you would authenticate the connectors using the link but it sounds like you want to configure SSO so that it authenticates automatically from the users teams session. This documentation shows you how:
     
    Let me know if this works!
  • TK-05080332-0 Profile Picture
    21 on at
    @Liam O Grady -- I dont think that what i am looking for. As long as users have access to the bot, we want it to use the service account that the bot can use to connect to the various data sources, including ServiceNow in this case. Users wont have API keys or SSO to servicenow KB, we wanted Bot to frontend it.
     
  • TK-05080332-0 Profile Picture
    21 on at
    Thoughts anyone?

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