web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id : yT6ow9j9M/pUAlKRFA86Rl
Power Platform Community / Forums / Copilot Studio - Topic Creation & Management / Chat bot in MS Teams t...
Copilot Studio - Topic Creation & Management
Unanswered

Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

Like (0) ShareShare
ReportReport
Posted on 29 Apr 2024 05:21:57 by SairamThummala 29

I've created a bot in Copilot Studio and provided some documents as data and enabled the "Boost conversational coverage with generative answers". 

After publishing the bot, the bot is working fine with the generative answers in the Demo website, but when i tried to chat with the bot in the MS Teams, then it throws the error:  "Sorry, something unexpected happened. We’re looking into it. Error code: System Error."

Though I enabled the authentication to Teams only, then also getting same error.

The Bot is working fine with the Topics, but somehow it is not working for "Boost conversational coverage with generative answers" in the MS Teams.

Categories:
Entities
I have the same question (0)
  • nordicdorch Profile Picture
    nordicdorch 6 on 29 Apr 2024 at 07:05:09
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    I have the same issue. The whole purpose of my bot is to produce generative answers from uploaded documentations. Works fine in demo website and in Copilot Studio but not in MS Teams. Me and my users are receiving the same error message. 

    Other topics works fine it is only the "Boost conversational coverage with generative answers" topic which creates the error message. 

  • Reefdevil Profile Picture
    Reefdevil 5 on 29 Apr 2024 at 12:55:24
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"
    I am running into the same exact issue. I'm even the owner of the Team I published my copilot bot to... and the environment the bot lives in. I am wondering if this is an issue on the MS side of things and not a configuration problem.
  • devothunder Profile Picture
    devothunder 23 on 29 Apr 2024 at 17:31:51
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    Same issue here. MS breaking stuff prior to build or something?

  • Reefdevil Profile Picture
    Reefdevil 5 on 29 Apr 2024 at 17:33:45
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    I thought "maybe" I had to be using new Teams... but I converted and that wasn't it.

  • dttigger88 Profile Picture
    dttigger88 63 on 29 Apr 2024 at 23:44:56
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    I am getting the same error message on my BOT using generative boost and 2 uploaded documents.
    Another BOT using generative boost across websites is working fine.
    Anyone still getting the same error message?

     

  • nicox Profile Picture
    nicox 159 on 30 Apr 2024 at 02:10:22
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    I am still getting the error. I noticed that new copilots and up to a month old work fine on Teams. But older than that will get an error. Is it also the same with you guys?

  • dttigger88 Profile Picture
    dttigger88 63 on 30 Apr 2024 at 02:19:50
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    My BOT was set up several months ago but i made some changes yesterday and since then i have been getting the error message when accessing through Teams. Works perfectly in demo website.
    I have removed all authentication and made some progress. I now get an error and the generative answer .. baby steps ... haha

    error.png
  • dttigger88 Profile Picture
    dttigger88 63 on 30 Apr 2024 at 02:22:10
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    Now turned back on TEAM AUTH and republish and same as previous error message

  • nicox Profile Picture
    nicox 159 on 30 Apr 2024 at 02:47:19
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    I tried to store the response of the Generative Answer block to a variable. Then display that variable as the reply to the user's question. I no longer have the error.

    By the way, I also disable the "Send a message" on the Advance part below the Latency Message of the Generative Answer block.

  • dttigger88 Profile Picture
    dttigger88 63 on 30 Apr 2024 at 02:53:20
    Re: Chat bot in MS Teams throws errors while using "Boost conversational coverage with generative answers"

    I have the issue occurring across a BOT which is set up using adaptive card for generative answer block. I have same set up on another BOT and that one is running fine. Only difference, I made a change yesterday to the BOT with an issue. so flaky with BOTS published to Teams. They seem to run perfectly in demo site

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Tom Macfarlan – Community Spotlight

We are honored to recognize Tom Macfarlan as our Community Spotlight for October…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 473 Super User 2025 Season 2

#2
Michael E. Gernaey Profile Picture

Michael E. Gernaey 420 Super User 2025 Season 2

#3
DAnny3211 Profile Picture

DAnny3211 132

Last 30 days Overall leaderboard

Featured topics

Product updates

Microsoft Power Platform Community release plans