How to Handle Different Input Types in Power Virtual Agents

(0) Share

Report

Posted on by Jupyter123

392

Hello everyone,

I'm currently working on a feedback flow in Power Virtual Agents and need some assistance.

In my flow, I'm asking the user a question: "Does that answer your question? If it does, please provide feedback on a scale of 1 (low) to 5 (best)."

If the user provides an integer value as feedback, the bot should respond with "Thanks for your feedback." and save the int value in a variable.

However, if the user inputs a string (for example, if they ask a question instead of providing feedback), I want to save the feedback as 0 score and then restart the flow from the top.

Could anyone guide me on how to implement this? Any help would be greatly appreciated.

Thank you in advance!

All responses (1)

Answers (0)

adilei on at

Like (0)

Report

Re: How to Handle Different Input Types in Power Virtual Agents

In your question node, you can extract "user's entire response", and then check whether the response is numeric using a PowerFX formula.