Enable outgoing mailbox for D365

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Posted on by Teresa24486

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Hi,

Created a mailbox which would operate like an outgoing(e.g. no-reply@abc.com) , this email is a part of Office365 but doesnt have PowerApps license. I added this email to the New forward mailbox setup; but i cannot find it under users entity(lookup view) when configuring a Process workflow.

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Microsoft Dataverse with Power Apps

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Marcel Lathouwers 237 on at

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I think the forward email box is merly for getting email into CRM, not sending mails.
What we normaly do is creating a queue and set the email address on there. You should be able to set this queue as sender of the email.

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Fubar 8,365 Super User 2025 Season 2 on at

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An email address in Exchange is not a user in dynamics 365/CRM. Configure a Queue in Dynamics 365 and set its email address to what you need, then approve the queue and mailbox (if its a no-reply, on the mailbox settings in CRM set the Incoming to none before Approving) - you can then use the Queue as the Send From of emails.

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