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System error- is there an issue today with functionality PVA? 26/05/2023 AEST

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Posted on by rl_3

Hi everyone

Is there an issue today with Power VA? For the past 3 hours I have hit problems when trying to edit test or do anything. There is a page not responding message, and then when I try to refresh the page, it won't connect. I have to log out and login. When pages do load (for example in topics), it is painfully slow to load and use. It's not the internet connection, everything else is working fine. Any ideas?

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stanhoper 2 on at

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I'm having the same issues

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sumeet2010 Microsoft Employee on at

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Hello @rl_3, @stanhoper, this is Sumeet from the PVA engineering

Thank you for reaching out to us. We apologize for any inconvenience you may have experienced. We are aware of the issue you have shared with us, and our team is actively working on improving the performance of the canvas, especially when dealing with topics that have many nodes.

To address this problem, we have developed a beta version of the canvas that offers better performance. You can early access it by adding a specific URL query parameter(enablePerfCanvas=true) and refreshing the topic page. Applying this query parameter should help alleviate the issue.
https://web.powerva.microsoft.com/environments/xx/bots/yy/adaptive/zz?enablePerfCanvas=true
Please keep in mind that we are currently in the process of propagating the performance updates. Soon, you can expect to have the improved canvas experience by default.

If you have any further questions or concerns, please don't hesitate to let us know.

Thanks, Sumeet

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