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Power Platform Community / Forums / Copilot Studio / Email Trigger not working
Copilot Studio
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Email Trigger not working

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Hello Guys,
 
I am a bit desperate since this experience is really frustrating.

I implemented a Flow in Copilot Studio which is triggered by Email, then it extracts some information and writes them back to an Excel.
Testing work perfectly, so I can receive an email and then select it and the Flow will work completly fine.

But for the runs which are directly triggered by Email without beeing in the Copilot Studio having an open chat the flow seems not to be triggered at all.
In Power Automate I can see the trigger flows and the trigger flow result says StatusCode 202, so I assume the Copilot Flow should have been triggered fine.
Still there are no results. If I select the same Email for manuall testing all works good as described above.

Also i am not able to find any logs from the triggered flow searching by the returned conversaionID. There are no entries in the ConversationTranscript table.
So it does not work as expected, i cant find any logs and can only blindly try.
 
Would be great if someone could assist with this topic.
 
 
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  • Suggested answer
    Artur Stepniak Profile Picture
    1,539 Super User 2025 Season 2 on at
    Hello,
     
    you're using event triggers, right? It's a preview feature, so don't expect that it'll fully work. MS states that preview features are incomplete. You can read more about preview features here: https://copilottoday.com/what-is-a-preview-feature-in-microsoft-products/.
     
    In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.
     
    Best regards,
     
    Artur Stepniak
    Interested in GenAI? Visit my site!

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