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Same question keeps repeating in a topic, regardless of the response to the asked question.

Posted on by 18
Hi, we ask a user a question before doing an action and that particular keeps asking the question again and again. This was working before and now it's not. Our organization is using copilot through teams for their work and it's going to cause lot of delays in adoption. The issue happens in Copilot studio, teams (at both places).
 
This is happening in more than one topics as well. 
 
SR# 2404290040012012
 
 
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  • derekw97 Profile Picture
    derekw97 2 on at
    Re: Same question keeps repeating in a topic, regardless of the response to the asked question.

    It appears that the bug has been resolved. I've tested it with two different triggers and via our production sites and am no longer seeing the repeating topic. Hopefully it is resolved on your end as well. 

  • CU03061412-0 Profile Picture
    CU03061412-0 18 on at
    Re: Same question keeps repeating in a topic, regardless of the response to the asked question.

    @adilei 

     

    Here is the screenshot as well... You can see it's keep asking the same question even when you say "Yes".. 

     

    I am available to have a debug session with product team or something - but we need help and have filed a support ticket and received no replies yet!

     

    rizworks_0-1714486168958.png

     

  • CU03061412-0 Profile Picture
    CU03061412-0 18 on at
    Re: Same question keeps repeating in a topic, regardless of the response to the asked question.

    It's "boolean" and I have also tried using the Entire user's response option and explicitly typing "Yes" with updated condition with "Is Equal" to "Yes" and it still didn't work. 

     

    Without any change in copilot, this has stopped working on all topics where we have question asked with a condition.

     

    Thanks.

     

  • adilei Profile Picture
    adilei on at
    Re: Same question keeps repeating in a topic, regardless of the response to the asked question.

    What entity type is the question expecting?

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